At NAS Trend, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
1. Eligibility for Returns
You may return items within 14 days of receiving your order if:
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The item is unused and in its original packaging
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The product is not damaged or altered
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You have the original proof of purchase
Please note: For hygiene reasons, perfumes and beauty products must be unopened and sealed to be eligible for return.
2. How to Initiate a Return
To start a return, please contact our customer service team at support@nastrend.com with your:
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Order number
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Reason for return
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Photos (if item is damaged or incorrect)
We will respond within 24–48 business hours with instructions.
3. Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved:
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A refund will be processed to your original payment method
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It may take 5–10 business days to reflect, depending on your bank or card provider
Shipping charges are non-refundable unless the item was incorrect or defective.
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact us at support@nastrend.com for assistance with an exchange.
5. Non-Returnable Items
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Gift cards
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Clearance or final sale items
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Opened perfumes or personal care items
6. Shipping for Returns
Customers are responsible for return shipping costs unless the item is damaged or incorrect. We recommend using a trackable shipping service.
7. Need Help?
For any questions regarding returns or your order, contact us:
📧 Email: support@nastrend.com
📞 Phone: +1 (800) 123-4567
